FAQs

If a transaction has not been successful when checking out on our website this may display as a 'pending payment' with your bank. The bank often hold the funds for a few working days and then drop the payment back into your account.

Often an incorrect billing address is the cause of the failed transaction. Please enter the billing address registered with your bank at checkout to ensure the payment is successful. 

If you are unsure whether an order has gone through please check your junk or spam folder for the confirmation email. If this can't be found please contact us via email and we can look into this for you! 

sales@decoratingcentreonline.co.uk

We can tint our paint in various finishes to equivalents of over 19,000 Big Brand shades - so you have plenty to choose from! All you need to do is find the perfect one and type this into the text box when you order (brand name and colour name). Our formulas are created in lab conditions and matched to the colour charts so will be consistent every time. Our tinted equivalent colours will be within a 10% variance of the colour chart. If you're unsure whether we can match to a specific colour just send us an email and we can let you know!

If you need to order extra paint to match a previous tin, we may need some additional information from you to ensure your new tin is the same as your current tin. If you are reordering a Leyland, Johnstones, Zinsser, Dulux orTikkurila colour match, it would be helpful if you could write down which machine your first tin was mixed on. This way, we can make sure the paint is as close as possible to your original tin. The machine number can be found on the label of your original tin, and can be noted with the brand and shade name. Eg. Dust Bunny Machine 3.

If you are reordering a Crown Trade colour match, we would recommend noting the date and time your previous tin was mixed on, along with your brand and shade name. This information can be found on the label of your previous tin. 

If you're struggling to find this information, if you pop over an email to sales@decoratingcentreonline.co.uk with an image of the label of your previous tin, the team will be able to assist!

I’m afraid we cannot accept returns of paint which are mixed specifically for your order unless they do not arrive to you as specified. In these instances please contact our customer services team atsales@decoratingcentreonline.co.uk. If you’re unsure on a paint colour we can provide 350ml tester pots of Leyland Vinyl Matt for only £3.99.

As all colour matches are created to match the charts, the best way to check the accuracy of the colour is to dry the paint down onto the official branded colour chart. Pop a small amount on top of the colour chart and dry this with a hairdryer if possible. Please bear in mind that this is a colour match and not an exact replica of tester pots from brands as these can vary from the chart. If you think a colour is not a good match please run this check and pop us over an email so we can rectify any issues. Please use the official version of the colour chart and not one from B&Q as these are often inaccurate.

If the website does not allow an order to go through this could be due to an issue with the payment method. If the billing address provided at checkout does not match what is with your bank the payment will not clear and an order will not be successful. However the payment may display as 'pending' for a short time. 

If you receive an error message at checkout please pop us over an email to let us know which error message was displayed and we can help to correct any issues.

 

We can tint our paint in various finishes to equivalents of over 19,000 Big Brand shades - so you have plenty to choose from! These include RAL, NCS, COAT, Lick and British Standard.

Sadly there are some brands we are unable to match which include but are not limited to - Pantone, HEX or RGB colours, Cuprinol or Behr.

If you'd like to know which big brand colours are available for colour matching or need help finding an alternative to a shade we can't match, please don't hesitate to contact us. Our team is available to assist with any colour requests 

Due to copyright there are some branded colour names that we can't write on our labels.
In these cases instead of the name we will use the colour reference number from the designer brands chart or website. The code may be displayed on the label like this 'NTB274' or 'CS2 274' and 274 is the colour number. The easiest way to double check these if you don't have a colour chart available is to Google the brand name and then that number. 

If you have ordered a Voice of Colour shade with a PPG code (eg. PPG1000-1) the code will be displayed on the label as well as a colour name. The name can vary from UK to US version of the chart but the code will remain the same. We use the codes when mixing to ensure we mix the correct colour. 

 

If you have ordered from the palette picker on our website these are often more standard colours like RAL or British Standard. Both are coded colour systems so the most important reference is the number.
The British Standard number will be something like this '00 A 01' and NCS will look like this 'S 5005-R90b'.
These references will be located on your confirmation email and on the tin label.

We accept returns of non-bespoke mixed items within 28 days of purchase. To organise a return via DPD please head over to our returns page which has details on products that cannot be returned such as colour matched paint. You can organise and pay for your return via the DPD portal. The label can be printed at home and attached to your return. The return should be dropped at a DPD dropoff shop and once returned to us a refund will be issued.

At DCO, we aim to provide fast, reliable, and cost-effective delivery options for all our customers. We partner with DPD, one of the UK’s highest-rated couriers, to ensure your items are delivered securely and with minimal risk of damage or loss.

All orders processed from our warehouse before 2pm will arrive the next working day. Every parcel is tracked and comes with a 1-hour delivery window, plus multiple options for receiving your order safely.

We hope this won't be the case but if your order arrives damaged please take photos of any damage to the outside or inside of the box. Please include an image of the shipping label on the box and send those over to us as soon as possible via email. Please also include your order number so we can make a record and get that fixed for you.sales@decoratingcentreonline.co.uk. If your paint has leaked please take images of the damage and loss and let our customer service team know if you require replacement tins. If the loss has been minimal and the paint can still be used we can offer a partial refund on the order to avoid waste.

To cancel your order please contact us as soon as possible either by phone or email - quoting your order number. If your order has not been sent to our warehouse to be processed we can cancel this right away. If the order has begun processing in our warehouse we cannot amend or cancel the order at this stage. 

Confirmation emails are sent immediately once an order has been placed. Please double check the email address you've entered before checking out. The email may land in your junk or spam folder. 

If you have entered an incorrect email address we cannot amend this once the order has been placed. Please get in touch via email if you think you have entered the wrong email address and need information regarding your order.

Once an order has been placed this cannot be amended or added to.

If the order has not yet been dispatched a new order can be placed on our website and our customer service team will refund the shipping fee as a goodwill gesture. It is not always possible to put the two orders together or have them arrive on the same date.

Once the new order has been placed please either email our customer service team or reply to your new confirmation email. The team can then arrange the shipping refund. 

If an item needs to be cancelled please contact our customer service team as soon as possible. If the order has not yet been processed we can cancel items. If the order has been processed then the order cannot be amended in any way.

Please contact our customer service team who can instruct further on whether your order has been processed or dispatched.sales@decoratingcentreonline.co.uk

The Zinsser AllCoat is a product suitable for both interior and exterior surfaces in one tin. 
This product can be used on a wide range of surfaces like wood, plastic, metal, uPVC, walls and masonry. 

The tin livery will always display the word 'exterior' on the tin however is suitable for interior also. All product information can be found on the product page on our website. 

 

Try our Ship to Shop option - £3.99 (Free on orders over £45) - allowing you to collect your order from a local DPD Pickup point at a lower cost, while still enjoying tracked and secure shipping.

If you require your order to arrive on a particular day, please contact our team before placing your order and we’ll do our best to accommodate your schedule.

If you have any questions about delivery options, or want an update on a parcel, our friendly customer service team is always happy to help.